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Profitable Strategies #1: Delivering Customer Service

Posted on: February 8th, 2015 by Staffan Engstrom

The core to service delivery in any sizeable organisation is measuring it so that it can be managed. Human nature says that if you do not measure such a sensitive topic objectively you will be likely to start fooling yourselves regarding how well you are actually doing. Net Promoter Score is one of the best ways to objectively manage service delivery and customer loyalty.